Assessment 1 Individual Assignment

1

HPM4153EF Housekeeping Management

Individual Assignment

Evaluation of XXX Hotel Housekeeping Operations Based on OTA Guest

Feedback

Student Name: Chan Tai Man

Student No: 1321313212

Date of Submission: XXXX 2026

Total no. of words: XXXX Excluding Reference

Assessment 1 Individual Assignment

2

Table of content

Content Page no.

1. Introduction

1.1.Overview of the hotel

1.2.Explanation of housekeeping’s role in the guest cycle

1.3 Statement of the essay’s purpose

2. Negative Comment: Overview and Impact with screen shot

2.1 Nature of the comment

2.2 Impact of the comment

2.3 Possible root cause

3.Proposed solutions (1) to negative comment

4.Proposed solutions (2) to negative comment

5. Reflection

6. Conclusion

7. Reference

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