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Enterprise Software and Applications

• Assessment 1 Due this week, end of module 4 on Sunday at 11:55 PM

ECS-323 Module 4 • Group members names to be shared this week.

• Make sure the subject line contains

Enterprise Software and

• ECS-323 Group Members Registration

Applications

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Enterprise Software and Applications

• The primary goal of Enterprise Software and Applications is to support

business processes to be optimal, improve productivity, and enhance •Think about an organisation let’s say 7/11. What kind of

organisational performance. business problems.

• By providing comprehensive functionality tailored to the needs of large- –Human Resource Management.

scale enterprises, these software solutions enable better resource

allocation, efficient information management, and strategic decision- –Vendor Management./Supply Chain.

making. –Customer Relationship.

–Knowledge Management. (Training the staff, SoPs etc)

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Enterprise Resource Planning (ERP) Customer Relationship Management (CRM)

•ERP systems provide a centralised platform for managing core •CRM software focuses on managing and analysing

business processes, including finance, human resources, customer interactions and relationships.

procurement, inventory management, and customer relationship

management. •It helps organisations track customer interactions,

•They enable seamless information flow, data integration, and manage sales pipelines, support customer service

automation of workflows across different departments. activities, and gather valuable insights to enhance

•They also enhance the data view for management (data on a click) to customer satisfaction and loyalty.

enable better decision making.

•Examples: Oracle, Microsoft Dynamics 365, SAP Business One •Examples: HubSpot, Salesforce, Zoho Corporation

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Supply Chain Management (SCM) Human Resource Management Systems (HRMS)

•SCM software optimises the planning, execution, and • HRMS solutions streamline human

coordination of activities involved in the procurement, resource management processes,

including employee recruitment,

production, and distribution of goods and services. onboarding, performance management,

•It ensures efficient inventory management, demand payroll, benefits administration, training,

and workforce analytics.

forecasting, supplier relationship management, logistics, and • They enable organisations to efficiently

order fulfillment. manage their workforce, enhance

•Examples: Oracle NetSuite, Microsoft Dynamics 365 employee engagement, and ensure

compliance with labour regulations.

• Examples: Workday, Rippling, Gusto

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Case Study 1 Case Study 1 - Challenges

•The electronics manufacturer produces a wide range of • Complexity in Supply Chain Network: The company operates in multiple geographic

consumer electronics, including smartphones, tablets, laptops, locations with diverse suppliers, manufacturing facilities, and distribution centers.

Coordinating activities across this complex network presents challenges in terms of

and accessories. With operations spanning multiple communication, coordination, and visibility.

continents, the company's supply chain involves sourcing raw • Demand Forecasting: Fluctuations in consumer demand, rapid technological

materials, manufacturing components, assembly, distribution, advancements, and short product lifecycles make accurate demand forecasting

and retail. c ph roa fll ie tan bg ii ln itg y. aF no dre cc ua ss tt o e mrr eo rr ss a c ta isn f ale ca tid o nto . overstocking or stockouts, impacting

Comeupwithatleast4challenges?.

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Case Study 1 - Challenges Case Study 1 - Challenges

• Supplier Management: The company relies on a vast network of suppliers for raw • Supplier Management: The company relies on a vast network of suppliers for raw

materials, components, and parts. Ensuring the reliability, quality, and timely materials, components, and parts. Ensuring the reliability, quality, and timely

delivery of supplies is crucial to maintaining production schedules and meeting delivery of supplies is crucial to maintaining production schedules and meeting

customer demand. customer demand.

• Inventory Management: Balancing inventory levels across the supply chain is critical • Inventory Management: Balancing inventory levels across the supply chain is critical

to avoid excess inventory carrying costs while ensuring products are available when to avoid excess inventory carrying costs while ensuring products are available when

needed. Inventory management challenges include optimizing reorder points, safety needed. Inventory management challenges include optimizing reorder points, safety

stock levels, and managing obsolescence. stock levels, and managing obsolescence.

• Transportation and Logistics: Efficient transportation and logistics are essential for • Transportation and Logistics: Efficient transportation and logistics are essential for

timely delivery of products to customers. Factors such as transportation costs, lead timely delivery of products to customers. Factors such as transportation costs, lead

times, customs regulations, and mode of transport (air, sea, land) impact supply times, customs regulations, and mode of transport (air, sea, land) impact supply

chain efficiency. chain efficiency.

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Case Study 1 - Solution Case Study 1 - Solution

• Integrated Planning and Collaboration: Implemented an integrated planning system • Lean Inventory Practices: Adopted lean inventory practices such as Just-in-Time (JIT)

that connects suppliers, manufacturers, distributors, and retailers. This system inventory management and Vendor-Managed Inventory (VMI) agreements to

provides real-time visibility into demand, inventory levels, and production minimize excess inventory and improve inventory turnover. This helps reduce

schedules, enabling better coordination and collaboration across the supply chain. carrying costs and improves cash flow.

• Advanced Analytics and Forecasting: Leveraged advanced analytics and machine • Optimized Transportation and Logistics: Implemented transportation optimization

learning algorithms to improve demand forecasting accuracy. By analyzing historical tools and strategies to streamline shipping routes, consolidate shipments, and

sales data, market trends, and external factors, the company can better predict reduce transportation costs. This includes leveraging technology such as GPS

demand and optimize inventory levels. tracking, route optimization software, and real-time shipment visibility.

• Supplier Relationship Management: Strengthened relationships with key suppliers

through collaborative initiatives, performance monitoring, and risk management

strategies. This includes supplier development programs, joint planning sessions,

and sharing of best practices to enhance supply chain resilience.

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Case Study 1 - Benefits Case Study 2

• Improved Efficiency: Enhanced visibility and collaboration across the supply chain • The multinational technology corporation operates in a fast-paced industry

led to improved efficiency in production planning, inventory management, and characterized by rapid growth, dynamic workforce needs, and global operations.

order fulfillment. • Traditional HR processes, including recruitment, onboarding, performance

• Cost Savings: Reduced inventory carrying costs, transportation costs, and stockouts management, and training, were becoming increasingly challenging to manage

resulted in cost savings and improved profitability. efficiently.

• Enhanced Customer Satisfaction: Better forecasting accuracy, shorter lead times, • The company recognized the need to upgrade its HR infrastructure to support its

and on-time delivery improved customer satisfaction and loyalty. evolving workforce and business objectives.

• Supply Chain Resilience: Strengthened supplier relationships and risk management

strategies improved supply chain resilience, enabling the company to better respond CHALLENGES?

to disruptions such as natural disasters, geopolitical events, and supply shortages.

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Case Study 2 - Challenges Case Study 2 - Solutions

• Scalability: Manual HR processes were not scalable to support the company's • Cloud-Based Platform: Deployed a cloud-based HRMS to provide anytime, anywhere access to

growing workforce and expanding global footprint. HR services and data for employees, managers, and HR professionals.

• Legacy Systems: Outdated legacy HR systems lacked the flexibility, integration • I rn et ce rugr ita mte ed n tM , oo nd bu ole as r: d I im ngp ,l e pm ere fon rt med a nin ct ee g mra at ne ad g em mo ed nu tle , ls e f ao rr n c ino gre m H aR n afu gn ec mti eo nn ts , asu nc dh w a os r kforce

capabilities, and user experience required to meet modern HR needs. analytics.

• Data Security: Concerns about data security and compliance with data • Mobile Accessibility: Developed mobile applications to enable employees to access HR services,

p enro ct re yc pt ti io on

n

.regulations necessitated robust security measures and data s cu ob nm vei nt ir ee nq cu ee .sts, and complete tasks using their mobile devices, enhancing flexibility and

• Remote Workforce: With a significant portion of the workforce operating • D sea ct ua r E itn yc pr ry op tt oio con l sa n tod sS ae fc eu gr ui aty rd: I sm ep nl se itm ive en Hte Rd d a ad tv aa an nc de d e ne sn uc rr ey p ct oi mon p t lie ac nh cn ei q wu ie ths dan atd a r po rb ou ts et c tion

remotely, there was a growing need for digital tools to facilitate remote regulations.

collaboration, communication, and access to HR services. • Employee Self-Service: Introduced self-service features allowing employees to update personal

• E em mpp ll oo yy ee ee eE nn gg aa gg ee mm ee nn tt : a L ni dm sit ae td is fa ac cc te ios ns ,t o le aH dR i nin gf o tor m hia gt hio en r ta un rd n ose verv ri c rae ts e i sm ap na dc ted i rn ef do ur cm ina gti o adn m, a ic nc ise ts rs a tp iva ey s ot vu eb rs h, e e an dr o foll r i n H Rb e ten ae mfit ss ., and manage leave requests autonomously,

decreased productivity.

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Learning Activities

Thank you

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