FIT5122 Sample Exam Paper FIT 5122 Professional Practice Sample Exam Please find attached the sample exam to help you prepare for the FIT5122 exam. Summary ● The exam will assess a selection of topics covered in the lectures, pre-reading and tutorials from week 1 to 10 of FIT5122. ● The exam is closed book and out of 100 marks with 5 questions. Each question has a number of sub questions. ● To help you, a summary of the key theories will be provided in the question. Please refer to the sample exam for examples. Please note, we expect you to understand the theory and how it can be applied. The summary is there to provide you with a prompt. ● The marks allocated to each question will give you a general guide to how much to write. The more marks the more is expected. However, the key is to ensure you answer the question asked. ● The exam questions are applied. These questions expect you to demonstrate how the theory can be used to identify, understand, improve or resolve a given situation rather than telling us what the theory is. ● So please carefully read the question, determine what is expected of you and then ensure you answer all parts of it. For example: ● If the question is based on a case study, please check that your answer is specific to the question rather than being a generic summary of the topic. It is very difficult to award any marks for generic answers that do not answer the question. ● If a question asks you to explain why, please ensure you answer this as this is where most of the marks are awarded. ● As part of your exam preparation, we recommend you think about: ● Why each concept / theory covered in 5122 is important; ● How the concept / theory can be used to identify, understand, improve or resolve a problem; ● Examples from your IE, work or general observation which can help you prepare for how to apply the concept/theory in practice. ● There are no trick questions. If you understand the material then you are in a great position to do well. Using the sample exam ● The sample exam, revision questions and weekly discussion questions provide great examples of the style of questions to expect in the exam. Just note that the sample exam is much longer than the actual exam to give you lots of opportunity to practice. However, the mark allocation per sub question is representative of what you will find in the exam. FIT5122 Sample Exam Paper ● Please note, we don't expect you to complete the sample exam like you would the actual exam, but rather to use it to check you understand what the questions are asking and how you would go about answering it. If you would like an exam experience, you may want to consider pulling out 100 marks worth of questions from the sample exam (choose 6 topics) and attempt over 3 hours and 10 minutes. ● We will be running exam consultations in week 13 to enable you to discuss your sample exam answers with teaching staff. Please note, we won’t be giving you specific answers during this consultation as there are many correct ways of answering Professional Practice questions and we don’t want to confine your thinking. However, we are able to give you examples of how you could answer the questions and also guide you on whether you are on the right track and where you may be going wrong. Please watch out for the forum announcements for the days and times. They will be run via zoom webinar. Summary Professional Practice is all about demonstrating your ability to apply a theory or concept to a given situation, whether a specific case study, work or your Industry Experience project. Unlike other subjects you may have studied, there can be many correct answers in Professional Practice. The key to succeeding in FIT5122 is not showing us everything you know about a topic but rather demonstrating your ability to evaluate which specific knowledge is relevant to resolving, improving or preventing a specific situation. Please reach out to the teaching team if you have any questions. All the very best for the exam. FIT5122 Sample Exam Paper Faculty of Information Technology UNIT CODE: FIT5122 TITLE OF PAPER: Professional Practice Sample Exam SEMESTER: 1. Effective Communications (Presentations) 18 marks Your team recently completed a powerpoint presentation to the senior management team while you were away. The feedback from management was poor. You discovered the team based their messages on an old slide pack developed for highly skilled technical experts, management located overseas were invited via audio only and did not have a copy of the powerpoint and the entire management group left the presentation still unclear as to why they had been invited or the purpose of the presentation. It was also commented that there was no coordination within the team during the presentation. 1a. Explain four factors your team should have considered before giving this presentation. Include why you consider these factors important to the success of this particular presentation. [8 marks] 1b. Are PowerPoint slides always the best choice for presentations? Why or why not? Give four reasons to support your answer, explaining the important points you need to consider before deciding on what kind of presentation you should give. [4 marks] Two months later, management have approved your idea and are keen for you to pitch your concept to potential sponsors at an industry exhibition. It is expected that you will only have a couple of minutes to get your idea across while the potential sponsors are visiting your booth. 1c. What are two other forms of presentation formats you could use to effectively communicate your idea to potential sponsors at this exhibition. Explain why these particular forms of presentation are best suited for this situation. [6 marks] 2. Effective Communication (Meetings) 20 marks Your team is about to meet your Manager to discuss the progress of your IT project. There is a lot to cover during the meeting including a number of decisions to enable your team to move to the next stage. A number of these decisions require input from technical experts who are based in different offices around the world. 2a. Explain four things your team should consider (or do) before commencing this meeting. Include why you consider these factors important to the success of this meeting. [8 marks]. FIT5122 Sample Exam Paper 2b. What are four things your team can do during the meeting to help make it more effective. Include why you consider these factors important to the success of this meeting. [8 marks] After the meeting, a team member who wasn’t able to attend, asked what happened and what he needed to do. No one in your team could remember. 2c. Explain what the team should consider doing after a meeting to avoid this problem and why. Include in your answer the important type of information that should have been communicated after the meeting. [4 marks] 3. Effective Communications (Presentations and structuring techniques) 18 marks You have been asked to present a new Business Intelligence software application to your company’s IT department to determine what additional features should be added and if there are any potential problems that need to be resolved before the product is released to market. 3a. Explain two factors you should consider as you plan this presentation and why you consider these factors important to the success of this particular presentation. [4 marks] 3b. One team member is keen to include a pie chart in this presentation based on three different datasets to demonstrate comparisons between years. Explain two factors your team should consider before including this chart in your team’s presentation. Include in your answer why you believe these factors are important to consider to ensure the effective communication of your team’s message. [4 marks] You and your team have been developing a new IT product and you have been asked to present your idea to senior management to convince them that your idea is viable. The idea is an exciting new software application that uses complex algorithms to better match the company’s product to customers on social media. 3c. Explain two structuring techniques discussed in FIT5122 that you could use to structure the information in your presentation [2 marks]. Explain why you have chosen these techniques and how they would improve the effectiveness of your team’s presentation. [4 marks]. [Total 6 marks] Notes: Structuring techniques discussed in FIT5122: PSB (Problem, Solution Benefit); 3W’s (What, So What, Now What), 3I’s (Issue, Illustration, Invitation); Known to Unknown; General to Specific; Simple to Complex. 3d. Explain two factors you should consider as you deliver this presentation to management and why you consider these factors important to the success of this particular presentation. [4 marks] FIT5122 Sample Exam Paper 4. Working in Teams 20 marks Your team is now at the ideation stage of developing a new product to help people with a physical disability. The team is coming up with lots of ideas but three weeks later the team has still not come up with a good problem statement and the project is now running behind schedule. Notes: Z process Stages: Creator, Refiner, Advancer, Executor 4a. Thinking about the Z process: ● Explain what might have gone wrong with this team’s project. [2 marks] ● Explain how following the Z process could have helped this team avoid their current problems. [4 marks] [Total 6 marks] A colleague has asked for your advice. He has recently joined a new project and they are striving to become a high performing team. The team is about to hold a meeting to discuss initial ideas for their project. 4b. Which three De Bono Thinking hats would you recommend he use for this meeting. Include in your answer why you believe these hats are the most appropriate for this situation? [6 marks] Notes: De Bono’s 6 Thinking Hats Hats: Blue (facilitator), White (facts), Yellow (benefits), Green (creativity), Red (feelings) and Black (cautious) Your team has been working as a high performing team for some months now. However, a new team member has joined which is creating challenges with the team’s well established working protocols and roles. Conflict and uncertainty has become commonplace and the team is starting to fall behind schedule. 4c. Explain why an understanding of Tuckman's stages of team development can improve a team’s performance. [2 marks] 4d. Thinking about Tuckman’s model, explain: ● Which stage do you believe the team are now at? [.5 marks] ● Why do you believe the team is at this stage? [1.5 marks] [2 marks] 4e. Explain two strategies you would recommend the team adopt to enable them to return to a high performing team. Include in your answer why you believe these strategies will help the team improve their performance. [4 marks] Notes: Tuckman’s stages of team development Stages: Forming, Storming, Norming, Performing, Adjourning FIT5122 Sample Exam Paper 5. Managing conflict in teams 17 marks Your team has been struggling to finalise all the features they were hoping to include in the first iteration of their project. The team has two days before the deadline and only enough time for some features to be included. No one in the team can agree which features should be incorporated and the team is fast running out of time. 5a. As the team leader, explain which of Kilmann’s conflict handling modes you would recommend the team adopt to resolve this particular issue. Include in your answer why you believe this mode is the most appropriate for this situation. [3 marks] Notes: Kilmann’s conflict-handling modes Modes: Competing, Collaborating, Compromising, Avoiding, Accommodating 5b. How is an agile development team leader different from a traditional development team leader? Include two examples in your answer. [3 marks] During another team meeting, the following happened between two of your team members: Rajib says to Kim: “You don’t let me have any input into this delivery cycle” Kim says: “ That’s not true, You never tell me what you want to do” This resulted in a full blown argument. 5c. Using “I statements”, give an example of how Rajib might have better communicated and resolved the conflict before it arose. [3 marks] 5d. Give two examples of behaviours that need to be encouraged in this team to prevent conflict. Include in your answer why each behaviour is important in preventing conflict in this team. [4 marks] 5e. Give two examples of behaviours that need to be encouraged in this team to resolve conflict. Include in your answer why each behaviour is important to resolving conflict in this team. [4 marks] 6. Working in multicultural teams 22 marks Your Manager is struggling to understand why another team is performing poorly. You observe that the team consists of members from different nationalities including high and low context cultures as well as polychronic and monochronic backgrounds. 6a. Explain two cross cultural differences that could be causing conflict or issues in this team. Include in your answer how these differences could cause issues with reference to the relevant theories outlined above. [6 marks] 6b. Explain how mutual learning, understanding or teaching (pick one) could help improve this cross cultural team’s effectiveness. Include in your answer: ● A brief explanation of this strategy; [1 mark] ● How using this strategy could help improve this team’s effectiveness; [2 marks] and ● Two examples to help illustrate your point. [3 marks] Total [6 marks] FIT5122 Sample Exam Paper During a recent meeting, one of the new team members is frequently dismissing other member’s ideas of how to approach a problem. The new member argues that the approach taken in their home country is the best and the only approach worth pursuing. Notes: Developmental Model of Intercultural Sensitivity (DMIS) Stages: Denial, Defence, Minimisation, Acceptance, Adaptation, Integration 6c. Thinking about the behaviour of the new team member, explain which stage of DMIS this team member is likely to be at? [0.5 marks] Briefly explain why you believe this team member is at this stage. [1.5 marks] [Total: 2 marks] 6d To help your team understand what to expect as the new team member becomes more culturally aware, give two examples of behaviours that the new team member may show as they move from being ethnocentric to ethnorelative. Include in your answer which stage of DMIS each example relates to. [4 marks] 6e. Explain two things that you have learnt from people with different cultural backgrounds to yourself, that could enhance this team's effectiveness. Include in your answer how these learnings could enhance this team’s effectiveness. [4 marks] 7. Interpersonal Communications 22 marks Your team is in the early stages of developing a new IT product. Your team is struggling to convince your manager that your ideas are good. The team is also struggling to communicate between each other. Ideas and communication are being misinterpreted or not heard. 7a. Explain two behaviours that could encourage active listening. Include in your answer how these behaviours could encourage active listening and lead to better sharing of information and ideas when meeting with your manager and / or your team members. [4 marks] 7b. Consider a time in your IE project or work place when a communication was not handled well. Explain how your team could have improved that communication using the relevant components of the communication model(s) discussed in FIT5122. [9 marks] Notes Lasswell’s communication model: Aspects of a complete message: Who; Says what; In which channel; To whom; To what effect Shannon Weaver’s model: Sender (Information Source); Encoder (Transmitter); Channel or medium; Decoder; Receiver (Destination); Noise Schramm’s model: Relationship between sender and receiver FIT5122 Sample Exam Paper You are about to facilitate an ideation meeting with your team. You only have an hour and there is a lot on your agenda to cover. 7c. Give three examples of an effective question you could use to help make the meeting effective. Include in your answer what type of question each is, when you would use the question and why you would use it in this particular meeting. [9 marks] 8. Professional Issues – Codes of Conduct 14 marks Technology can be misused. The concept of a profession and its associated attributes may help control this. 8a. Some people think a computer related career is NOT a profession? Explain why they would think this, giving five reasons? [5 marks] A software consultant is negotiating a contract with a local community to design their traffic control system. He recommends they select XYZ system out of several available systems on the market. The consultant fails to mention that he is a major stockholder of the company producing XYZ software. (adapted from the ACS Code of Conduct). 8b. Considering the ACS’ Code of Conduct below, what are the responsibilities (or rights) of the following stakeholders in this scenario? Explain your response from each of the following perspectives: (i) The consultant (ii) The local community (iii) The chairman of the company producing the XYZ software [9 marks] Notes: The ACS Code of Conduct As an ACS member you must uphold and advance the honour, dignity and effectiveness of being a professional. This entails, in addition to being a good citizen and acting within the law, your conformance to the following values and relevant clauses of the ACS Code of Professional Conduct 1. The Primacy of the Public Interest: You will place the interests of the public above those of personal, business or sectional interests. 2. The Enhancement of Quality of Life: You will strive to enhance the quality of life of those affected by your work. 3. Honesty: You will be honest in your representation of skills, knowledge, services and products. 4. Competence: You will work competently and diligently for your stakeholders. 5. Professional Development: You will enhance your own professional development, and that of your staff. 6. Professionalism: You will enhance the integrity of the ACS and the respect of its members for each other. In a situation of conflict between the values, The Primacy of the Public Interest takes precedence over the other values. 9. Professional Issues – Quality and Reliability 23 marks FIT5122 Sample Exam Paper Working as an IT professional, you have great responsibility. IT systems are often highly complex, consisting of interconnected combinations of technology, organisations and people. Quality and reliability are obviously crucial and unreliable systems can cause disaster. 9a. What is the difference between quality and reliability? Explain your answer using your IE or another product as an example. [4 marks] 9b. When a system fails, who do you consider responsible for the failure? The users? Developers? Quality assurance department?Designers? UX experts? Explain your reasoning. [3 marks] The products you create in your industry experience unit and workplace need to be robust, reliable and of good quality. 9c. Describe four activities you used (or could use) to improve the quality of your IE or workplace software application. Explain how each activity could improve the quality of the product. [8 marks] 9d. Describe four activities you used (or could use) to improve the reliability of your IE or workplace software application. Explain how each activity could improve the reliability of the product. [8 marks] 10. Intellectual Property (IP) 11 marks Your team are in the process of developing a product video for an IT product you recently finished. Team members are wanting to include photos and music from the internet in the video. 10a. Are all photos and music on the internet free to use? Explain what you need to consider when using other people’s material that has not been created by you. Include in your answer, under what circumstances can you use other people’s work freely. [5 marks] You have recently accepted a new job. While you are packing up your desk at your old employer, a team member asks what are you going to do with all the development artefacts you created in your job. You are very proud of this work as it helped launch a successful product for your employer. 10b. Can you take a copy of these artefacts to your new employer? Justify your decision with reference to the relevant Intellectual Property considerations discussed in FIT5122. [6 marks] 11. Ethical Decision Making (Thanks to Santa Clara University) 15 marks Diane, a former team member, has sought your advice on how to handle a difficult ethical dilemma. She is currently designing a human resources database management system for a client and has involved management in the design process. When she raises the type of security to build into the system, management decides to pursue a less secure option because the system has already exceeded budget. Diane is very concerned because the information being stored is extremely sensitive and includes performance evaluations, medical records for filing insurance claims and salaries. She tries to explain the risk – that employees could figure out ways to get access to this data, not to mention possible access from hackers. However, management all agree that less security will do. 11a. Explain why the "Framework for Ethical Decision Making" could be a useful tool to help Diane work through her dilemma. [3 marks] FIT5122 Sample Exam Paper Notes: Framework for ethical decision making ● Recognise if there is an ethical dilemma ● Get the relevant facts to help make a decision ● Evaluate alternative actions - utilitarian approach, rights approach, justice approach, common good approach, virtue approach. ● Make the best choice based on the analysis ● Test the decision and reflect on the outcome 11b. Write a brief email to Diane with your advice on how you would handle this dilemma. Include the five steps of the "Framework for Ethical Decision Making" to help explain your decision. Note: Include your thinking process at each step to show your ability to apply the ethical framework to this scenario [12 marks – 2 marks for proper email structure, 10 marks for your ability to apply the ethical framework] 12. Open data issues 12 marks Your team member is very keen to use some open data from 2007 in a new software application your team are developing. They have been wanting to use this dataset for years now to showcase their skills. Your team member is not sure about the provenance of this open data. 12a. Explain four factors your team should consider before using this particular open data in your team’s application. Include in your answer why these factors are important to consider before using this data in your application. [8 marks] 12b. One of your team members had not heard about open data before. Give four different examples where open data could be of use to your IE project or more widely. [4 marks]
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