1 FIT2090 Business Information Systems and Processes Assignment 2 (20%) Submission Deadline: 26th October 2020 11 pm (AEST) Submission Requirements ● Submissions must be made by the due date otherwise a penalty of 10% reduction in the marks gained per late day will be applied. (For example, that means if you got 70%, but are 2 days late, your mark will be reduced by 10% of 70 (the marks gained) x 2 (two days late), 14 marks). ● Assignments are to be submitted online to Moodle. ● Name your files (e.g. docx, pptx, pdf) according to this format: LastName_ID_FIT2090A2 where LastName is your last name and ID is your student ID. ● File format: document in docx or pdf format, presentation in pptx or pdf. ● Use the American Psychological Association (APA) style of referencing (https://guides.lib.monash.edu/citing-referencing/apa). ● In-semester special consideration application process – please see the following page for eligibility and instructions: https://www.monash.edu/exams/changes/special-consideration. ● If you need help in completing this assignment see Monash university style guide: http://www.monash.edu/it/current-students/resources-and-support/style-guide Learning Objectives Successful completion of this assignment will lead to extend your knowledge and skills in the business information system and processes, including: ● Understanding of BPI and BPR. ● Selecting appropriate technologies to address the given problem. ● Investigating emerging and innovative BIS solutions. ● Critical analysis of a business process. ● Documenting and justifying recommendations for improving business processes. Task 1 – Business Process Improvement & Lean Operations (12%) Select and analyse a business process that can be improved or redesigned. Some suggested business processes are (but not limited to): a. As a customer, you must have had bad experiences in purchasing goods and/or services. The problematic business processes causing unsatisfactory customer experience can range from the selection of a product/service to the post-sale services. This could include businesses selling the products/services in either a physical store or online stores. From your bad experiences, choose one particular business process that has the most potential to be improved. b. As a resident, you may find some of the business processes designed by local councils, state or federal government agencies or government authorities can be improved. For example, 2 which processes can be improved when you are applying for a parking permit or registering a pet in the local council, registering a car or getting a driver license from the local traffic authority? c. As an insurance policyholder, you may find some of insurance claim processes inefficient and/or ineffective. The insurance policies include, but are not limited to, health insurance, car insurance, building and/or content insurance, travel insurance, and more. The improvement of the process could be similar to the example in Lecture 4, but your selected policy and process should be more comprehensive and on a larger scale. 1. You are advised to consult your tutors about the business process you are going to analyse to determine its suitability for this task. Do not use a case study that has already discussed the detail improvement process and results, but find processes that you can demonstrate your high-level analytical skills of business process improvement. 2. Describe your selected business process in its current situation (in narration). a. You could also model the current business process using the graphical tools that are discussed in this unit (e.g. process flow charts in Lecture 6b). 3. Critique and discuss the aspects that are inefficient and/or ineffective in the current business process. 4. Propose a new business process model, justify how the business process is improved. Discuss what business process improvement principles are applied. 5. You should use analytical tools and/or quality tools discussed in this unit (e.g. General Process Charts in Lecture 4, Cause-Effect Diagrams in Lecture 6b, etc.) to carry out business process performance analysis for the current and the proposed new business process. State your assumptions as and when necessary. 6. A summary of the roles that Information Technology (IT) /Business Information System (BIS) played in the proposed new business process. 7. Word limit: 1500 words. Task 2 – Business Information Systems and Process (8%) Choose any one of the topics on business information systems for this task using a published case study. Suggested topics/areas are (but not limited to): a. BPI (Business Process Improvement) b. BPR (Business Process Re-engineering) c. Six Sigma d. Lean Operation e. TPS (Toyota Production System) f. CRM (Customer Relationship Management) g. SCM (Supply Chain Management) h. ERP (Enterprise Resource Planning) For example, you could choose the BPR topic and use Qantas as a case study. Summarise the main findings from the case study to demonstrate your understanding of the philosophies of BPR. You could discuss the topic at a conceptual level, e.g. what is BPR, some background information, advantages & disadvantages, use the case study to illustrate how practical BPR is. Then you could discuss the high-level results (fail or success, how much they save cost), other interesting aspects such as the lessons learned, main challenges, the critical success factors, etc. 3 1. You need to choose a topic and/or case such that the information is available and can be easily obtained. Include at least four significant1 references – cite them in the body of your response and list them at the end of the report. 2. You will also require approval from your tutors for the topic you chose. You are advised to finalise the topic by Week 9’s tutorial. 3. Word limit: 500 words. 4. Oral Presentation – you will present your topic in Week 11 Tutorial. 5. Due to the tutorial time constraint, some students need to present in Week 12, your tutors will let you know about your presentation time in advance, e.g. in Week 10. 6. All students should submit their presentation slides (pptx or pdf format) to Moodle by the due date, regardless of their presentation being in Week 11 or Week 12. 7. Each presentation shall be no more than four minutes (including Question-and-Answer session). 8. You will also be required to review and provide feedback on presentations of other students (peer- review) during the final tutorial. Assessment Criteria For details of the assessment criteria, please refer to the marking rubric available on Moodle by the end of Week 9. 1 These may include websites and newspaper articles and should be as current and substantive as possible – you are expected to provide at least two published peer-reviewed academic articles, e.g. journal, conference article, book, book chapter. You should acknowledge all sources of information.
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